Monday, August 13, 2018 by Isabelle Z.
If you use MailChimp to automate your email marketing, you might be interested to learn that you could be cut off without warning if your opinions differ from theirs.
MailChimp said that it does not normally comment on specific account closures, but they felt the need to speak up in this case. They wrote in his statement: “We don’t allow people to use our platform to disseminate hateful content. We take our responsibility to our customers and employees seriously. The decision to terminate this account was thoughtfully considered and is in line with our company’s values.”
They didn’t define their “company’s values,” but this is probably code for political views and can mean whatever they see fit when they want to silence someone. Meanwhile, the definition of “hateful content” listed in their terms of service is somewhat vague and is left to their “sole judgment,” which means it’s essentially whatever they want it to be – making the rules up as they go along, in other words.
MailChimp joins a slew of tech companies that have been targeting the controversial right-wing host in recent weeks – some of them on the same day in what some believe was a united effort. Google, Apple, Facebook, Pinterest, Disqus, Flickr and Spotify have all banned or closed his channels in recent weeks. You can find a growing list of companies that have “declared war on free speech” by banning Jones and the InfoWars website.
Twitter appears to be the remaining holdout. Although they said that Jones has not done anything to violate their rules, they’re reportedly working on revising the rules, and it’s possible they’ll be rewritten in such a way that allows them to exclude him.
Jones called the move “Kafkaesque,” and he also likened getting kicked off of LinkedIn to “being sent to the electronic ghetto.”
You or MailChimp may terminate the Agreement at any time and for any reason by terminating your MailChimp account or giving notice to the other party. We may suspend the Service to you at any time, with or without cause.
As you can see, they clearly state that they can close accounts without cause, so you’re basically taking a gamble when you use the service. While prorated refunds are offered for terminations without cause, paid accounts will not receive any type of refund or reimbursement if closed for cause, such as a breach of the Agreement – which they go on to say can be changed at any time. They also reserve the right to lock users out of their account if they are involved in a dispute.
Earlier this year, MailChimp banned cryptocurrency advertising on the grounds that it violated their Acceptable Use policy. Will your account be next?
Sources for this article include: